“These behaviours diminish confidence in insurance”
Across transparency, trust, happiness and complaints categories
Baroness Manzoor reappointed until 2 August 2025
Compulsory jurisdiction levy frozen at £106m
Regulator has overcome ‘biggest stumbling blocks’ in rule implementation
Compulsory jurisdiction and voluntary jurisdiction set for overhaul
"I believe that the majority will come to agree with my viewpoint"