FOS stats reveal the rise of 'Swiss cheese' protection cover

clock • 3 min read

Every type of insurance covered by the Financial Ombudsman Service (FOS) has since significant increases in complaints. Melissa Collett discusses how fixation on price is leading to 'cover with a lot of holes in it'...

The Financial Ombudsman Service has just published its Annual Review this week, and as usual there's a wealth of data to pore over and analyse. It's no surprise to see that, as the percentage of complaints about PPI falls this year from 86% to 82%, the number of complaints about non-PPI insurance goes up from 14% to 18%. But it's not just the fall in PPI complaints bumping up the numbers. The shocking news is that insurance complaints have shot up all round: for instance, the number of travel insurance complaints has jumped by 41%, private medical insurance has increased by 31%, an...

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