Bright Grey: Two-thirds of customers 'value' second medical opinion

clock

Research from Bright Grey has found that almost two thirds (63%) of people would take a second medical opinion if it was offered when receiving a diagnosis from a medical professional.

The insurer, part of Royal London, also found that a quarter (25%) of UK adults have wanted a second medical opinion at some point. However, two-thirds (66%) have never been offered one.

Almost half (49%) of those surveyed by YouGov (2,093 UK adults) believe a second medical opinion should always be offered when someone receives a diagnosis from a medical professional.

When asked about location and timing, the majority (85%) said they would prefer it to be face-to-face.

Almost half (49%) of those surveyed said would like it to be provided by a UK based professional.

The findings follow Bright Grey's recent announcement  that its Helping Hand service has been extended to include a second medical opinion.

Debbie Kennedy, head of protection proposition for Royal London Group's Intermediary Division, said:"This research not only highlights the value customers place on receiving a second medical opinion; it also reiterates how important it is for customers to have a personal conversation with a medical professional."

More on Individual Protection

AFM members pay out £70m on IP claims in 2023

AFM members pay out £70m on IP claims in 2023

Claims for musculoskeletal continue to rise

Jaskeet Briah
clock 17 April 2024 • 2 min read
Claims pay outs rise 25% for Reassured's customers

Claims pay outs rise 25% for Reassured's customers

MetLife paid out to 692 customers

Jaskeet Briah
clock 17 April 2024 • 1 min read
Guardian joins Mortgage Advice Bureau's protection panel

Guardian joins Mortgage Advice Bureau's protection panel

"This partnership will add more value to the advice and products we offer"

Jaskeet Briah
clock 17 April 2024 • 1 min read

Highlights

COVER Survey: Advisers damning of protection insurer service levels

COVER Survey: Advisers damning of protection insurer service levels

"It takes longer than ever to get underwriting terms"

John Brazier
clock 12 October 2023 • 5 min read
Online reviews trump price for young people selecting life and health cover

Online reviews trump price for young people selecting life and health cover

According to latest ReMark report

John Brazier
clock 11 October 2023 • 2 min read
ABI members with staff neurodiversity policy nearly doubles

ABI members with staff neurodiversity policy nearly doubles

Women within executive teams have grown to 32%

Jaskeet Briah
clock 10 October 2023 • 3 min read