Shift in employer focus on employee benefits - Cigna

Employers are increasingly looking for a employee benefits provider offering an easy to use service for employees.

Cigna UK HealthCare Benefits (UKHB) recently carried out independent research which suggests that for 80% ease of using the service by employees was extremely important to them. This shows a shift in employer needs.

In 2010, 84% of employers indicated that their top priority was the providers ability to solve client problems or queries on time. This figure dropped to 54% in 2011.

Kirsty Jagielko, Head of Product Management says: ‘Employers are keen to help their employees make the most of their benefits packages.

"Today employees are increasingly being asked to pay a share of the costs of their benefits which means employers should be keen to make sure they are getting good value for money.

"Employees will value a service that is easy to use and it is promising to see employers recognize this. 53% of employers think that matching benefits to employee needs is an important issue in today's workplace."